35-Year Warranty – Built to Last, Guaranteed

Limited warranty for Heimu supplied by ETH

Heimu is thermally treated Merbau, a naturally durable species of hardwood. Subject to conditions below, the warranty time frame of 35 years from the date of purchase against Fungal Decay.

Conditions of warranty

1. Only decking, cladding and screening Heimu product supplied by ETH and installed in accordance with AS/NZS1604 or the local equivalent (the “Product”) is covered by this Warranty. For the purposes of complying with the terms of this Warranty, Heimu decking Product must be installed / used at least 300mm above ground or water level, and base of vertical cladding or screening Product at least 100mm above ground or water level. The Product must be installed and maintained with stain or paint finish according to manufacturer’s instructions. For the purposes of this Warranty, “Structurally Unfit” means the inability of Product to perform its intended function due to fungal decay. “Fungal Decay” means attack by wood destroying fungi that disintegrate the wood cell walls, but excludes surface mould, mildew, or fungi associated with the appearance or weathering of wood.
2. Our only obligation under this Warranty shall be to replace or repair such Product at the point of delivery or refund the original price paid for the material in question (at our sole discretion) that is damaged solely by fungal decay to the extent that it is structurally unfit for the purpose for which it was first intended.  We are not liable for any costs associated with the removal of damaged Product or delivery or installation of the replacement Product. Under no circumstances will we be liable for any incidental, economic, exemplary, special, punitive or consequential damages, whether direct or indirect, however arising.
3. This Warranty does not warrant against damages to the Product caused by weathering of the wood, including but not limited to, raised grain, splitting, checking, swelling, twisting, warping, shrinking, delamination of plywood or laminated products or any other physical property of the wood. We do not warrant Product which has been physically or mechanically damaged, including fungal decay induced by said physical or mechanical damage. It should also be noted that mould growth appearing on the surface of the Product is not regarded as fungal decay for the purposes of this Warranty. In addition, this warranty shall not apply in the following situations: Product placed in fresh, salt water or ground contact conditions;  Product removed from their original installation and reused at a new location;  Degrade caused by poor installation or maintenance, such as allowing the accumulation of dirt and other organic matter to occur, or by a material change in the installation environment i.e. where Product is ‘in effect’ being unnecessarily subjected to inground contact conditions, such as those created by water or soil entrapment under planters or similar objects or conditions.
4. This Warranty is available only to the initial purchaser of the Product (if such purchaser is the property owner) and the First Owner. This Warranty is not transferable or assignable to any other person including any future owner or occupier of the property in which the Product is first incorporated. First Owner shall be defined as the first person who purchases the home or other structure from the builder/developer and shall not include the builder/developer who constructed the home or other structure who may technically own the home or other structure during the construction period.  Any claim must be made through ETH. Prior to any claim being deemed “valid,” we have a right, in our sole discretion, to have a representative inspect all wood that is claimed to be damaged prior to its removal from service.

Statutory rights

All other warranties, whether statutory or implied, are excluded to the extent permitted by law. Where statutory rights cannot be excluded this warranty is in addition to those rights.

Governing Law and Disputes

This Warranty is governed by the laws of Singapore and any disputes relating to this Warranty shall be subject to the exclusive jurisdiction of the courts of Singapore or to arbitration at the discretion of ETH Enterprise Pte Ltd.